Refund Policy
Last updated: July 31, 2026. Desk is operated by Miguel Rodriguez.
30-day money-back guarantee
If you're not satisfied with Desk Pro, you can request a full refund within 30 days of your order date — for any reason, including change of mind. This applies to both monthly and yearly plans.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and handles returns. To request a refund, visit paddle.net with your order email or receipt, or email us at support@party-meta.com and we'll start the refund for you.
Renewals and cancellations
Subscriptions renew automatically until cancelled. You can cancel at any time from your dashboard or through the Paddle customer portal; cancelling stops future charges and you keep access until the end of the period you've already paid for. Renewal charges are also covered by the 30-day window above.
Processing
Approved refunds are returned to the original payment method by Paddle, usually within 5–10 business days depending on your bank or card issuer.